@article{DBLP:journals/software/Perez-SolerJGL21,
  author    = {Sara P{\'{e}}rez{-}Soler and Sandra Juarez{-}Puerta and Esther Guerra and Juan de Lara},
  title     = {Choosing a Chatbot Development Tool},
  journal   = {{IEEE} Softw.},
  volume    = {38},
  number    = {4},
  pages     = {94--103},
  year      = {2021},
  url       = {https://doi.org/10.1109/MS.2020.3030198},
  doi       = {10.1109/MS.2020.3030198},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}