@inproceedings{DBLP:conf/quatic/Bravo-SantosGL20,
  author       = {Sergio Bravo{-}Santos and
                  Esther Guerra and
                  Juan de Lara},
  editor       = {Martin J. Shepperd and
                  Fernando Brito e Abreu and
                  Alberto Rodrigues da Silva and
                  Ricardo P{\'{e}}rez{-}Castillo},
  title        = {Testing Chatbots with Charm},
  booktitle    = {Quality of Information and Communications Technology - 13th International
                  Conference, {QUATIC} 2020, Faro, Portugal, September 9-11, 2020, Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {1266},
  pages        = {426--438},
  publisher    = {Springer},
  year         = {2020},
  url          = {https://doi.org/10.1007/978-3-030-58793-2\_34},
  doi          = {10.1007/978-3-030-58793-2\_34},
}